Last updated 8 September 2026
Website privacy notice
This notice explains how information is handled when you use the Guildford Drainage website, including when you contact us and when you choose whether to allow analytics.
Information you choose to provide
The contact form asks for your name, email address, an optional telephone number, the type of enquiry, the service needed and your message. Do not submit confidential financial, medical or identity information. File uploads are not accepted.
How enquiry information is used
When the online form is available, the information is used to respond to your enquiry, understand the requested drainage work and arrange further contact or services where appropriate. Enquiry messages are configured to go only to the Guildford Drainage sales address through an authenticated email service. Your email address is included in the enquiry message and set as the Reply-To address; it is not used as the sending identity.
Necessary storage and security
The site uses a short-lived session cookie for contact-form security, including request validation and rate limiting. It also uses local browser storage to remember your analytics choice. Form details are not written to a public queue or application log.
Optional analytics
The verified Google tag is loaded only after you select “Allow analytics”. If you choose “Necessary only”, analytics is not loaded by the site. Google may process usage information when analytics is allowed. You can change the stored choice by clearing this site’s browser storage.
Service providers and retention
The website host processes data needed to deliver the site. When the online form is available, the authenticated email provider processes enquiry details only to deliver them to the sales address. No fixed retention period is stated here because a verified business retention rule has not been supplied.
Privacy questions
Email sales@altonfs.com with a privacy question about this website. This notice does not replace any wider customer or business privacy information that may apply when work is arranged.